Red Gorman Insurance Response to COVID-19

Committed to serving you while keeping our “social distance”

Updated March 23rd, 2020.

Clients and friends of Red Gorman Insurance,

As many of us heard on 3/22/2020, Dallas County Judge issued a Shelter-In-Place order effective at 11:59 on 3/23/2020 for all of Dallas County.

The good news is we will remain open as our agency falls under the classification of “essential services”.

We have some staff working in the office and some working remotely. We are urging all clients to please call us instead of walking into the office. We are doing our best to “flatten the curve” and limit exposure. Nothing is more important than the health and safety of our team, their families, and the clients and community who support our agency.

If you choose to come to the office, you will see signs posted on the door recommending you to please call for service. We are open for business however we are not allowing clients in the office due to the “Shelter in Place” order for Dallas County. It’s safer for you to be home and we’ve invested in technology to have the ability to service all of your insurance needs over the phone and electronically.

How to contact us for your insurance needs

Here is a full list of the ways you can communicate with our team during the coronavirus pandemic:

Available Payment Options

  • Call our office at 214-374-9997
  • Text “PAYMENT” to our office phone number at 214-374-9997 and one of our agents will reach out to you
  • Call your insurance company directly. Click the link below and select your insurance company from the list. https://bit.ly/RGpayments
    •  Don’t hesitate to call us if you need more information about your policy such as your policy number, billing amount, etc…
  • If you typically make your monthly payment with cash, we are asking you to use an alternative such as a money order or prepaid card. If you use a prepaid card, we can take your payment over the phone which helps you avoid having to come to the office.
    • If you’re unable to get a money order or prepaid card, when you come to the office please have the exact payment amount listed on your billing plus $2 for our agency processing fee. If you want to verify the billing amount, please call us.
    • When you arrive at the office to make a payment, please knock on the door to be greeted by one of our agents as they can assist you with your payment via cash/prepaid card or money order.
  • If you typically pay by credit card, please avoid coming in and call our office 214-374-9997 as we can take care of you safely over the phone.

Policy Documents

  • All policy documents such as proof of insurance can be emailed, texted or mailed to you. The state of Texas passed a legislation allowing drivers to show proof of liability insurance on their cell phone.

Thank you for your understanding and flexibility during this unprecedented time. We appreciate your support of our local, independent business!

If you haven’t already, we encourage you to put our phone number in your cell phone contacts: 214-374-9997. Please call or text us anytime you have a question about your insurance protection, need assistance with a policy change, or experience a claim. We are here to help.

Our entire team is monitoring phone calls, text messages, and emails during our normal business hours of Monday through Friday, 9:00am to 6:00pm and Saturday, 10:00am to 4:00pm. It is our expectation that when a client calls, they will speak with a live person on our team, text messages and emails are responded to.

What You Can Do to Prepare

Our goal is to help keep our team, clients, and community healthy and ensure we’re doing as much as possible to manage and minimize the spread of COVID-19. We hope you and your family stay well throughout this crisis.

We understand and share the fear many of you face. It’s difficult to cope with the uncertainty of school closures, changes in work situations, and social distancing.

Disasters like coronavirus don’t plan ahead, but you can. We’re using this emergency as a reminder to evaluate our family’s disaster preparedness plans and emergency kits.

Every family should have a thought-out emergency plan that takes into account all types of disasters, including situations like the current coronavirus pandemic. This weekend, we encourage you to spend an hour with your family evaluating and updating your emergency plan.

If you don’t have a disaster preparedness plan, now is the time to make one.

Next, work on building your home emergency kit. Your home emergency kit should take into account all the essentials – food, water, shelter, warmth, and safety – you need to shelter in place during and after a disaster.